Initial Planning

Step 1: Evaluate Your Needs

1. •Confirm Insurance Company has received your damage report.
   

2. •Confirm your claim number.
   

3. •Evaluate your vehicle and identify what’s needed to repair it.
   

4. •Prepare estimate and review it with you.
   

Step 2: Document the Plan

1. •Confirm your policy’s coverage.
   

2. •Review our payment policy with you.
   

3. •Schedule your vehicle repairs and the projected completion date.
   

4. •Present our Repair Order for your authorization and signature.
   

If your insurance Company requires it, we submit our estimate for their approval before proceeding.

Body Repairs

Step 3: Obtain Your Parts

1. •The parts you need are ordered.
   

2. •Parts are logged in when received.
   

Step 4: The Body Repairs Begin

1. •Disassemble the damaged parts.
   

2. •Re-inspect your vehicle for any hidden damage that may have occurred.
   

If any additional damage is found, we notify you and provide a written Supplement.  It documents any additional costs or schedule changes that may be necessary.

Step 5: Body Repairs are Completed

1. •All damaged parts have been replaced or repaired, according to plan.
   

2. •Your vehicle is inspected to ensure the repairs are complete and correct as ordered.
   

Prep and Painting

Step 6: Preparation for Painting

To ensure a “like-new” paint job, your car undergoes multiple steps of careful preparation, including:

1. •Cleaning
   

2. •Sanding
   

3. •Priming
   

4. •Sealing
   

5. •Masking
   

Step 7: Painting (color and clear coats)

1. •New paint is expertly mixed to match your vehicle’s existing color.
   

2. •Multiple coats of paint are applied to the repaired areas followed by clear coats for added gloss and protection.
   

Final Assembly and Delivery

Step 8: Final Vehicle Assembly

1. •Final parts assembly is completed.
   

2. •Your vehicle is carefully cleaned.
   

3. •Your vehicle is carefully inspected to ensure the final repair meets our highest quality standards.
   

Step 9: Customer Notification

We contact you to confirm that repairs are completed, and to schedule a time for you to take delivery of your vehicle.

Step 10: Review and Delivery

We meet with you to review the repairs, discuss any questions you may have, and ensure your satisfaction with our work.